Returns & Exchanges

At Braun Büffel, we take pride in our heritage of craftsmanship and want you to be completely satisfied with your luxury leather goods. If your purchase does not meet your expectations, you may return or exchange eligible items within 14 days of receipt.

1

Initiate Your Request

Log into your account and visit the 'Order History' section to select the items you wish to return and obtain a Return Authorization Number.

2

Prepare the Package

Ensure the item is in its original, unused condition with all authenticity cards, dust bags, and protective packaging included.

3

Secure Shipping

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized boutique collection point or courier location.

4

Inspection and Refund

Once our artisans verify the condition of the return, your refund will be processed to the original payment method within 7 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing